Organisations work more effectively when departments work together and there are no silos between them disrupting performance and often hindering each others progress. Getting everybody on the same page can be difficult, especially if the KPIs of these areas appear to conflict with one another.
How do you ensure that other departments implement the right practices when you have no direct line management responsibility? How do you ensure that your goals are supported by the other departments?
In the same way as all leaders succeed with their direct teams:-
- Communicate clearly your message.
- Provide a common sense of purpose.
- Communicate the reasons - Give them the Why, and ask for input on the How.
- Link your Purpose with theirs - a common link is often the Organisations OKRs.
- Ensure that there is a sense of belonging across the workforce.
- Listen to any feedback and take action to demonstrate that the employees have a voice and feel some level of control over their work.
- Communicate success and recognise good behaviour.
- Share the learning from situations where things go wrong.
- Lead by example with your actions - show vulnerability and humility.
- Measure success and report performance through the line managers.
- Be seen. Attend toolbox and team meetings of the other departments on a regular basis so that you can clarify the message and answer any questions.
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